How To Talk To Absolutely Anyone: Confident Communication in Every Situation
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Show related SlideShares at end. WordPress Shortcode. Capstone Publishing Follow. Published in: Education , Business. Full Name Comment goes here. Are you sure you want to Yes No. Gale Petrovski at BeautifulPeople. No Downloads. Views Total views. Actions Shares. Embeds 0 No embeds. No notes for slide. Being a confident communicator creates success and happiness Every conversation could be the start of something new; a new career, a new business idea or a new friendship. When you clam up in public, you close off all of those opportunities.
This book will help you to see each conversation differently; as an enjoyable, positive activity that might just change your life. Available in print and e-book format buy today from your favourite bookstore 3. Please feel free to post this sampler on your blog or website, or email it to anyone that you think might enjoy having more conversations! Thank you. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except under the terms of the Copyright, Designs and Patents Act or under the terms of a licence issued by the Copyright Licensing Agency, 90 Tottenham Court Road, London, W1T 4LP, UK, without the permission in writing of the Publisher.
The reason for this is most conversations with new people start on the general or social side, even if for just a minute or two, before moving onto business.
How to Talk to Absolutely Anyone: Confident communication in every situation
This may be doing appraisals for team members; it might be chasing for payments or delegating work to another person. Other examples might be returning something faulty to a shop or having to break bad news to a friend. The best way to demonstrate the approach for dealing with different difficult conversations is to give you a series of real life examples that I have worked with people on.
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When I asked him why that was he went on to explain that as an accountancy firm they have to go in and have an annual review meeting with the client. At this meeting they needed the owner of the business to be in attendance. I suspected that whilst, yes, this business owner was probably very busy and did have better things to do, there was also an element of ego at play here. I suggested that my client try something different at the next client meeting. When we met up the following month I asked how the meeting had gone.
He said it went brilliantly. The client was really friendly and answered all of their questions. Why was that? The only way that he could get that message across was to constantly create obstacles and be evasive to the questions. An example of this in action is a time when I had to chase a client for late payment.
The client had agreed that they would pay my invoices within fourteen days, which was, at the time, my standard payment terms for ongoing client mentoring. This was going against their internal policy of thirty-day payments but in the negotiations of the contract it was clear that we were going to work on my terms.
Regardless of whether he was actually at fault for holding up the payments, a tactful approach is best in this type of situation. So, I decided, of course, to do something different. It seems that my invoices are not actually being paid until thirty- five or forty days later; whereas, as you know, we are working on the basis of fourteen days. Using this approach I managed to preserve the working relationship with the person that engaged me in the contract and still chase up my late payments. The same logic, principles and approach can be used for many other life situations where deadlines have been missed or agreements broken.
The Price Has Gone Up A client was in a situation where a member of their team who was very popular with her clients had now been promoted to manager level. This had resulted in their charge-out rate going up and, therefore, they would be more expensive to their clients. Once they told their clients that that member of staff was no longer going to be part of the team, because they were a manager now, the clients would, in some cases, insist on having the original member of staff working with them.
They start to ask more and more questions, which cross the line from free consultation to paid consultation. I do just need to make you aware though that moving on to that moves us out of the free consultation period and I will need to record time against the project. So many times I see delegation fail because the language is too vague.
I had a classic case with a client of mine who said that team members just never got the work done on time and, therefore, it was much better for him to do it himself. So it Now, just like with the late payments example, this can also be achieved with the right communication, words and tonality. We could even apologize for delegating and still stand a much greater chance of the work being done. Communicating this way maintains the relationship but also ensures a much higher chance of the What you say to the person and how you say it is going to have a great bearing on the outcome of that conversation.
So do you want them to be so upset or fed up and annoyed that they want to leave and get a new job or do you simply want them to learn from the mistake and be able to do it better next time? What do you think? However, it makes it easier to have the conversation and the conversation is received much better. However, it can always be the case that someone has been advised from time to time during a recent period that things were not being done correctly or were taking too long and yet that still persists, so it has to be dealt with at appraisal time.
In removing your social hesitance, you open up a whole new world of effective communication with customers and colleagues, and begin building the relationships that get you closer to your goals. This book provides real-world techniques to help you get better and better every day, enabling you to: Overcome your fear of rejection. Strike up a conversation with anyone, anywhere. Open up to make real connections and build strong rapport.
How To Talk To Absolutely Anyone: Confident Communication in Every Situation [Book]
Carry your confidence into networking, sales and more. Leave the days of awkwardness behind you. Stop running away from uncomfortable interactions and start getting comfortable instead.
Whether you need to close the deal, build contacts or just make small talk at a party, How to Talk to Absolutely Anyone helps you build the confidence and skills you need to talk your way to success. Help Centre. My Wishlist Sign In Join.
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Link Either by signing into your account or linking your membership details before your order is placed. Description Table of Contents Product Details Click on the cover image above to read some pages of this book! Leading Change. The Algebra of Happiness Finding the equation for a life well lived.
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